Refund policy

At Peewee, we want you to have a smooth and satisfactory shopping experience.

1. Returns

We accept returns within 7 days of delivery if the product is:

Damaged or defective

Incorrect product received

Missing parts/accessories

Significantly different from the product description

The product must be unused, in its original condition, and preferably in its original packaging.

2. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

Order number

Clear photos/videos of the product

Unboxing video, if available

Our team will review your request and provide the appropriate resolution.

3. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. It may take 5–7 business days to reflect in your account, depending on your bank/payment provider.

4. Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return or refund.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, we will assist you with the return process.

For other return requests, return shipping charges may apply.

6. Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation may not be possible.

7. Contact Us

For any return or refund-related questions, please contact our customer support team with your order number and details of your issue.

Peewee reserves the right to review each return/refund request according to the circumstances of the order.